Dell has announced a data breach impacting customers who made purchases from the company. The breach was disclosed after affected customers were notified via email on Wednesday. Dell is currently investigating an incident related to a specific portal that hosts a database containing limited customer information, including names, physical addresses, and details of Dell hardware purchases.
The exact scope of the breach, including the number of customers affected and the specific portal involved, remains undisclosed. However, Dell confirmed that the breach did not expose any financial data, email addresses, telephone numbers, or highly sensitive personal information.
In response to the breach, Dell has engaged law enforcement and enlisted a third-party forensics firm to aid in the investigation. The company has also taken immediate steps to secure its systems and mitigate any potential impact on customers.
Despite the company’s belief that the risk to customers is minimal due to the nature of the exposed information, Dell is proactively contacting affected individuals. This incident follows reports from over a week ago about a hacker selling access to a database purportedly containing 49 million Dell customer records, spanning purchases from 2017 to 2024. This database reportedly includes full names and addresses, though it is not confirmed if this sale is directly related to the breach Dell reported.
Dell advises all customers to remain vigilant, monitor their accounts for unusual activity, and be cautious of potential tech support scams that might arise from this incident.
