Discord has notified its users regarding a data breach that occurred due to unauthorized access to a third-party support agent’s account.
As a consequence of this security breach, the support agent’s ticket queue was compromised, exposing user email addresses, messages exchanged with Discord support, and any attachments associated with the tickets.
Once the incident was discovered, Discord promptly took action by disabling the breached support account. Additionally, they collaborated with their customer service partner to implement effective measures aimed at preventing similar incidents in the future.
“Due to the nature of the incident, it is possible that your email address, the contents of customer service messages, and any attachments sent between you and Discord may have been exposed to a third party,” Discord said in letters sent to affected users.
“As soon as Discord was made aware of the issue, we deactivated the compromised account and completed malware checks on the affected machine.”
If you have been impacted by the Discord data breach, it is advisable to remain vigilant for any suspicious activities, such as fraudulent attempts or phishing attacks. Although Discord deems the risk to be minimal, exercising caution is the prudent approach.
“While we believe the risk is limited, it is recommended that you be vigilant for any suspicious messages or activity, such as fraud or phishing attempts,” the company said.